Privacy Policy

How We Use Your Information 

The Welcome is the “Data Controller” of the personal data that you have provided to us, and we are required to keep your data safe and secure in line with the General Data Protection Regulations (GDPR). 

The information we collect from you is required to carry out our role in the community and provide support, and there will be occasions when we need to share this information with other organisations in order to deliver a full range of services to you. 

This privacy notice explains what information we collect and why, who we may share it with, how long we keep it, what your rights are in relation to it, and how you can contact us or the Information Commissioners Office (ICO) if you have any questions or complaints. 

Information We Collect & Why

Why we collect information. 

  1. To provide personalised services unique to individual users 
  2. To help us to monitor and improve the services we offer. 

What we collect 

We may collect the following information:

  • name
  • contact information
  • demographic information
  • preferences and interests
  • information needed for events such as dietary and access requirements
  • when you contact us by email or through any contact form provided on our website, we may ask you to provide your name, email address and telephone number
  • from time to time, we may ask you to submit personal information about yourself (e.g. name and address etc.) in order to receive or use resources or advice from us
  • we may collect, store and use information about your device or other item of hardware through which you access our website and your visits to and use of our website (including without limitation your IP address, geographical location, browser/platform type and version, Internet Service Provider, operating system, referral source/exit pages, length of visit, page views, website navigation and search terms that you use) in order to improve your experience in using our Website. 

[We only collect the minimum amount of personal information required to process the service/task/enquiry requested, as specified in “How do we use the information we collect?”]

In addition, for quality control purposes or to deliver our service to you, we may monitor or record your communications with us. 

Your Rights 

Under data protection law, you have a number of rights that you can exercise if you are unhappy with the way your data is being used or wish to know more about the data, we hold about you. Where you contact us about one of the following rights, we will action your request within 1 calendar month unless the request is complicated or large scale – in which case we may contact you to notify you if we require an additional month to comply with your request. There is no charge associated with any of these rights. 


What this right involves and how to exercise it

Right to Withdraw ConsentWhere you have given your consent for your data to be processed, you have the right to withdraw that consent at any time
Right of AccessYou have the right to request a copy of all of your personal data that we process (as listed above).  This request can be made in writing, by email, in person, over the phone, or via the online form on our website.  We will need to verify your identity before we process your request.
Right to RectificationYou have the right to have any incorrect data that we hold about you corrected, or any incomplete data finalised.
Right to ErasureIf you believe that the data we are processing is no longer necessary, or we no longer have a legal reason for processing it, you can request that your data is permanently erased.
Right to Restriction of ProcessingIf you believe that the data we are processing is inaccurate, or that we are processing it unlawfully, you can request that we temporarily restrict the use of that data until we can establish whether it should be permanently rectified or erased.
Right of Data PortabilityYou can request that your personal data is provided, via a commonly used, machine-readable format, to another data controller.
Right to ObjectIf you feel that we do not have a legitimate lawful basis for processing your personal data, you can object to the processing which may result in us no longer processing specific categories of data.
You also have a specific right to object to your personal data being processed for the purposes of direct marketing if you do not wish to receive marketing communication from the Data Controller.
Rights in relation to Automated Decision MakingIf a decision is made about you based solely on automated processing, you have the right to request a "human" review of this decision.

If your personal data is being processed on our behalf by any third party companies, we will notify them if you exercise any of the rights above to ensure that they comply with your request. 

Links to and from our website 

This site contains links to and from other organisations’ websites. This privacy policy, the one you are reading, only applies to The Welcome website. If you go to another website from this one, read their privacy policy to find out what it does with your information. 

When you come to our website from another website, we may get personal information about you from the other website. Read those websites’ privacy policies if you want to know about this. 

How to contact The Welcome 

The Welcome, 147 Longridge, Knutsford, WA16 8PD 

Telephone: 01565 750905 


Copyright 2020 The Welcome
Charity No. 1142084

The Welcome

Welcome Café
147 Longridge
WA16 8PD